The Federal Tax Authority (FTA) of the United Arab Emirates (UAE) has recently implemented significant upgrades to three key services, marking a strategic move towards advancing customer service excellence and enhancing the efficiency of public services in the country. These enhancements come as part of the UAE’s pioneering ‘Government Services 2.0’ framework, which aims to elevate service standards and ensure a seamless and user-friendly experience for all customers.
In a press release issued by the FTA, it was revealed that the upgrades are aligned with the Government Services Quality Charter, designed to elevate the efficiency and effectiveness of public services in the UAE. This initiative reflects the FTA’s commitment to meeting the highest global benchmarks and practices in service delivery.
One of the key services that has undergone significant improvements is the issuance of tax certificates. The FTA has streamlined the process, reducing the number of required documents from six to five and the number of fields from 12 to 9. These enhancements aim to simplify procedures and enhance integration with other systems and entities. Additionally, the FTA has refined the search feature on its website, making it easier for users to access the service login link. Furthermore, data verification is now automated through electronic linkage, and applicants can request multiple certificate copies. Integration with the UAE Pass for authentication and the provision of an electronic seal on digital certificates further enhance the authenticity and validation of the documents.
Another area of focus for the FTA is the excise goods registration inquiry response service. Significant improvements have been made to this service to improve customer experiences and provide information through electronic systems to partners via a single channel. The application time for this service has been reduced from 5 minutes to 2 minutes, and the service delivery time has been cut from 2 days to 5 minutes. Immediate responses to customer inquiries are now provided without redirecting them to the FTA’s partners’ websites, saving customers’ time in accessing inquiry services and offering information about the services provided by the FTA through its partners’ platforms.
Furthermore, the FTA has expedited the processing time for tax refunds for UAE nationals building new residences. The application process has been streamlined, reducing the number of steps from six to five and the number of fields from 35 to 28. This will significantly reduce the time and effort required for UAE nationals to claim tax refunds for their new residences.
The Federal Tax Authority (FTA) in the UAE has implemented significant upgrades to three key services to enhance efficiency and customer experience. By streamlining the issuance of tax certificates, reducing processing times for excise goods registration inquiries, and simplifying tax refund applications for UAE nationals building new residences, the FTA aims to expedite service delivery and improve overall satisfaction. These enhancements align with the UAE’s commitment to modernizing government services and reflect the FTA’s dedication to meeting the evolving needs of taxpayers while ensuring transparency and accessibility.
The changes implemented by the Federal Tax Authority (FTA) in the UAE involve significant upgrades to three key services: the issuance of tax certificates, processing times for excise goods registration inquiries, and tax refund applications for UAE nationals building new residences. These enhancements include reducing the number of documents and fields required for tax certificate issuance, automating data verification processes, and integrating services with the UAE Pass for streamlined access.
Additionally, the FTA has improved response times for excise goods registration inquiries, cutting down application and delivery times, while also simplifying the tax refund application process for UAE nationals, reducing steps and mandatory fields required. These changes aim to expedite service delivery, enhance customer experience, and align with the UAE’s broader efforts to modernize government services.
These upgrades underscore the FTA’s commitment to leveraging technology and innovation to enhance service delivery and improve customer satisfaction. By embracing digital transformation and adopting best practices in service management, the FTA aims to set new standards for excellence in public service provision in the UAE.
In conclusion, the recent upgrades to key services by the Federal Tax Authority represent a significant step forward in the UAE‘s journey towards delivering world-class public services. These enhancements will not only simplify procedures and improve efficiency but also contribute to enhancing the overall customer experience. As the UAE continues to embrace digital transformation and innovation, initiatives like these will play a crucial role in driving the country towards its vision of becoming a global leader in service excellence and innovation.