Unveiling the Future of Customer Experience: CX Evolve Summit Returns to Dubai on Aug 24

Mark your calendars for the transformative event of the year as the 3rd edition of CX Evolve Summit, in association with CXSA and organized by KT Events, is set to take place on August 24, 2023. This prestigious summit promises to be a game-changer, bringing together industry pioneers, thought leaders, and CX enthusiasts to explore the latest trends, insights, and strategies in creating exceptional customer experiences.

In today’s fiercely competitive landscape, the significance of a positive customer experience cannot be underestimated. Recent surveys reveal that a staggering 94 percent of consumers consider a positive experience just as crucial as the actual product or service when making repeat purchases. Moreover, 74 percent of consumers have shown their willingness to switch brands if they don’t receive the experiences they desire. With customer loyalty hanging in the balance, organizations must rise to the occasion and deliver “wow” experiences that stand out.

The pandemic has accelerated the digital-first strategy, allowing brands to evolve alongside consumers and service providers in this era of digital transformation. The CX Evolve Summit will shed light on how organizations can shift from reactive to proactive, anticipate consumer demands, and control customer experiences to build unwavering brand loyalty. Attendees will gain valuable insights into delivering value beyond personalization while upholding privacy and data integrity, creating hyper-personalized, unique, and socially responsible brands that engender trust with consumers.

The CX Evolve Summit boasts a diverse agenda featuring thought-provoking topics such as the future of customer experience until 2030, the challenges organizations face during digital transformation, and the technologies that will shape customer experiences in 2023 and beyond. Uncover the silver bullets in CX, learn the art of CX design and gathering customer insights, and explore customer-centric innovation and design.

Key focus areas at the summit include employee training and empowerment, adapting to the constant “new normal,” the convergence of digital and physical CX, the collaboration between AI and human touchpoints, enhancing e-commerce and WhatsApp experiences, harnessing the voice of the customer and generating actionable insights, leveraging social media for enriching customer experiences, and understanding customer experience in the government sector, all intertwined with the principles of design thinking.

The CX Evolve Customer Experience Awards, in conjunction with Khaleej Times, aim to honor excellence in the GCC region and celebrate the best of Customer Experience. Recognizing organizations and individuals who have demonstrated outstanding achievements in this domain, the awards serve as a testament to the dedication and innovation shown by CX Champions in the industry. Esteemed judges, all seasoned thought leaders and practitioners with extensive local and international experience, will meticulously evaluate the entries.

Esteemed sponsors, including strategic partner Content Square, technology partner FlyTxt, and gold sponsors Freshworks, Majorel, QuestionPro, Survey to connect, Exotel, and Zoho, have extended their support to foster knowledge sharing and networking opportunities.

Nilesh Devadia, Director – Business Development at Khaleej Times, expresses his excitement, saying, “The CX Evolve Summit is a unique opportunity for professionals and organizations to be at the forefront of customer experience excellence. Khaleej Times is proud to be associated with this significant event and looks forward to witnessing the strides made in the field of CX.”

Don’t miss out on this game-changing event that promises to shape the future of customer experience. Join industry leaders, thought innovators, and CX enthusiasts as they explore the latest trends, insights, and strategies that will set the stage for exceptional customer experiences in the years to come. Be a part of the transformative journey at the CX Evolve Summit in Dubai on August 24, 2023.

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